Personalized Sympathy Acknowledgement & Funeral Note Cards | The Enchanted Envelope

Frequently Asked Questions

** DO YOU SEND PROOFS? **

While we do NOT automatically email proofs, we will email you a low-res proof upon your request. Please know that the faster you respond, the sooner you will get your order!

** WHAT ARE YOUR SHIPPING METHODS? **

We ship via UPS and USPS. We strive to keep shipping costs as low as possible. If you order multiple items and we feel we can lower the shipping costs calculated by Etsy, we will send you a coupon credit toward a future purchase!

** WHAT IF A DELIVERY IS DELAYED

We will always do our best to help you track a package. However, we are NOT resposible for packages that are lost or delayed in transit via USPS, UPS, FedEx, or any other carrier. And we cannot guarantee arrival times. Our posted 'expected' delivery dates are just that ... EXPECTED. They are simply estimates based on what normally happens with items we ship and what the carriers post on their ends for the selected method of shipment. Unfortunately, items get delayed in transit, and there is nothing we can do about that as the seller. But if something doesn't get to you in a timely manner, please let us know.

** THE COLOR ON MY PRODUCT IS DIFFERENT THAN ON MY COMPUTER SCREEN. WHY? **

Because computer monitors vary, the color on your finished product may differ slightly from what you see on your screen.

** IS THERE A LOGO ON MY ORDER? **

Our logo is printed on the back of the folding notecards and notepads. If you would like it removed, we can do that for a $5.00 charge. Please message us if you’d like that option.

In addition, if you would like to add your own logo to the backs of the cards, that is an additional $7.50.

** WHAT KIND OF PAPER DO YOU USE? **

All of our paper is FSC certified paper and it is all manufactured in wind-milled powered mills in the United States! Our cover stock ranges from 80lb. to 120lb. with varying colors and textures. Please see the individual products for specifics.

** MY ORDER IS A GIFT. CAN YOU SEND A GIFT CARD? **

YES! If your order is a gift being shipped directly to the individual, please tell us in the "Notes to Seller," because we can write out a small gift card with the wording of your choice! We can do this for all products except canvases

** HOW WILL MY ORDER BE PACKAGED? **

All of our products are packed carefully to prevent shipping damage. Some are packed in cello bags and then shipped in a bubble-wrapped envelope and others are shipped in boxes before being packaged. It very much depends on your order. You often have the option to upgrade to a gift box! Sometimes gift boxes are even free!

If a product is damaged during shipment, it is the responsibility of the customer to file a claim with UPS or USPS. If you need help with this, please contact us. If UPS or USPS determined your order was improperly packed, we will take responsibility for that.

** HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE AFTER I ORDER IT? **

Because our items are all personalized, it does take a little time on our end, and it is very much based upon the product.

However, most items have a product time of 3 to 10 business days. Once they are shipped, most will arrive within 2-3 days.

If you need a product faster than 3 to 10 business days (each product is different and we have a more specific time frame listed on each item), please contact us and we will work hard to get it to you faster. (Expedited fees may apply).

** DO YOU ACCEPT RETURNS? **

Because our items are personalized, we generally do not accept returns or give refunds.

However, if the product was produced correctly, and you are not satisfied, please let us know. We will do our best to work with you.

In addition, if there is a mistake that we made, we will correct your order free of charge.